Cancelling before preparation
You can cancel within 4 hours of our order confirmation on WhatsApp, or before we start preparing your order, whichever comes first. Message us with your order reference.
Once we have started preparing, picked up, or delivered your order, it cannot be cancelled.
Refunds
If you receive a wrong or damaged item, contact us within 7 days of pickup or delivery with photos and your order reference.
- After we confirm the issue, we will offer a refund, replacement, or store credit.
- Refunds go back to your original payment method (UPI, card, or net banking). Allow up to 7 working days after we initiate it.
What we cannot refund
- Change of mind after pickup or delivery.
- Products that have been partly eaten or tampered with.
- Spoilage after the order left our shop (for example, left in heat or stored incorrectly).
- Delivery failures caused by a wrong address or unreachable recipient.
Payment
We accept prepaid orders only via Razorpay (UPI, cards, net banking). Cash on delivery is not available.
Contact us
To raise a refund or return, reach us at:
- Email: lakshmiganapatisweetshop@gmail.com
- WhatsApp / Call: +91 99494 84989