Nature of our products
Sri Bhaktanjaneya Lakshmi Ganapathi Sweets prepares sweets and snacks fresh each day; they are perishable. That means we cannot always treat returns and refunds like non-food online stores, and short time windows apply so we can verify issues fairly.
Order cancellations
You may request cancellation within four (4) hours of our order confirmation to you on WhatsApp or other channel we used to accept the order, or before we begin preparation for your order—whichever happens first. Contact us on WhatsApp or phone with your order reference.
If we have already started preparation, handed the order to you or your nominee for pickup, handed it to a courier, or completed delivery, we will usually be unable to cancel. Custom, festival bulk, or specially prepared orders may have a shorter cancellation window or none, as we tell you when you order.
Refunds
If you receive a defective or incorrect item, contact us as soon as you notice the problem and in any case within seven (7) calendar days of pickup or delivery, with your order reference and clear photos if that helps us verify the issue.
- After we verify the issue, we may offer a full refund or replacement for the affected items, or another fair remedy (such as store credit) where replacement is impractical.
- Approved refunds for UPI payments are normally sent back to the same UPI-linked account or method we agree with you. Banks and payment networks vary; please allow up to approximately seven (7) business days after we initiate the refund for it to appear in your account.
Returns
Because products are perishable, we do not operate a general “return for any reason” policy after you have collected or received the goods, except when we explicitly agree in writing to a wider return.
- For wrong or defective items, follow the Refunds section above. We may ask for photos or, for sealed retail packs, return of unused product in original packaging if reasonably possible.
- Where you must send goods back and the fault is ours (wrong or defective as we confirm), we aim to reimburse reasonable return courier charges or arrange collection as we agree with you. If you return items without our prior agreement, we may be unable to process a refund.
- For courier deliveries, please inspect at handover where you can and raise issues promptly; claims made long after receipt without a reasonable explanation may be difficult to verify.
- When we agree to replace an item, we usually aim for it to be ready or handed to the carrier within about five to seven business days for typical India courier routes if stock allows; store pickup may be faster.
How to initiate a return or refund
Use one of the channels below with your order reference and a short description of the issue (and photos for damage or wrong items). We aim to reply within a reasonable time with next steps—for example refund, replacement, or return instructions where applicable.
- Email us at orders@lakshmiganapathisweets.com with your order details.
- Message us on WhatsApp using the number shown on this site or in your confirmation.
- If you need a replacement where we agree one is due, please raise it within twenty-four (24) hours of pickup or delivery when you can, and in any case as early as possible; replacement timing depends on stock and courier or pickup slots, and is often about five to seven business days for standard courier destinations when stock allows.
Non-refundable situations
We cannot refund for change of mind after pickup or delivery, for products that have been partly consumed or tampered with, for spoilage caused after goods left our care (including leaving parcels in heat or not following storage guidance we gave), or where incorrect address or unreachable recipient caused failed delivery.
Cash on delivery (COD)
Cash on delivery (COD) is not available. Orders are accepted on a prepaid basis using UPI (or another method we explicitly confirm in writing or WhatsApp for your order).